FAQ


- SHOPPING -

Which countries do you ship to?

We ship worldwide! And we offer FREE WORLDWIDE SHIPPING for every order over only US$15. Please see our Shipping & Delivery page for more details.

Can I still order pieces that are sold out?

Popular pieces do get sold out fast! However, if back order is available on the product page, it means that the item is on order and you may still order it. It will just take a bit longer for the item to be fulfiled and dispatched. Please refer to the item’s product details page for more information on the estimated dispatch time. If back order is not available at this moment, you may still subscribe to our waiting list through the “Notify Me” feature on the product details page. You will be notified by email if these items become available again.

What metals do you use in your jewelry?

Sterling Silver Jewelry

Our sterling silver jewelry is made of solid 925 sterling silver then plated with 100% silver to give the jewelry extra shine. Some pieces are made of solid 925 sterling silver plated with 14K Gold, 14K Rose Gold, Black Ruthenium or Rhodium. Plating can strengthen silver against tarnish. Our jewelry is lead-free, nickel-free and cadmium-free.

Fashion Jewelry

The base metals of our fashion jewelry can be composed of zinc, tin or brass alloy. Some pieces are plated in silver or gold. Our jewelry is lead-free, nickel-free and cadmium-free. Please refer to the Product Care section on how to care for your fashion jewelry pieces.

How do I know my size?

Please refer to our Jewelry Size Guide.

How do I know the measurements of each jewelry piece?

You can find the size description on each product page. Please do not assume the size of the jewelry from the pictures but refer to the measurements in the description instead.

For necklaces and bracelets, the length and in some cases the width are given.

For earrings, the size or the drop length is given, depending on the style.

For rings, the inside diameter and the US size range are given.

Are the earrings sold on your store only for pierced ears?

Most earrings sold on our store are for pierced ears unless stated otherwise. No piercing is required for all ear cuffs and most ear crawlers.

How do I find what I want?

Simply type in the name or description of the item you are looking for in the search box by clicking the magnifying glass on the menu bar of our website. You can also find products easily by browsing the relevant categories.

How do I use a coupon code?

If you would like to use a coupon code, simply enter the coupon code in the Discount box (above your order Subtotal) and click “Apply” on the Checkout page. Please note that no discount is applicable to the purchase of gift cards (coming soon!).

- LOGIN / ACCOUNT -

Do I need to create an account to make a purchase?

No. You can always checkout as a guest on LittleBisous.com. However, registering with LittleBisous.com is fast and easy, you can even choose to log in with your Facebook account. As a registered customer, you will have easy access to your order history and a faster checkout experience. You may also earn reward points or enjoy loyalty discounts for future purchases. If you have chosen to checkout as a guest, in order to help you track your order status online after purchase, you may enter the email address you used to place your order to set a password here which you can use to login and track your orders.

By creating an account / placing an order, will I automatically be receiving marketing emails from you?

No. You may uncheck the "join our mailing list" box on the registration page / checkout page to opt out of our newsletters. You can also unsubscribe from the newsletter any time you want. However, you will miss out on style tips, trends and exclusive offers from us!

By creating an account, will you sell my details to any other companies?

No, we will not sell your details to other companies. Please see our Privacy & Security page for more details on how we work to protect your privacy.

What should I do if I have forgotten my password?

You can request for a new password by clicking “ Forgot your password?” on the 'Log in' page and follow the steps. You will need the email address that you used for creating the account or placing an order.

- PAYMENT -

What method of payment are accepted by LittleBisous.com?

LittleBisous.com accepts major credit cards and debit cards on a secured checkout page using SSL technology to keep your data safe. You may also choose to pay with PayPal. PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. You do not need a PayPal account to pay and you can pay by all major credit cards, debit cards or even your bank account with PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. With PayPal handling the transaction, we never see your credit card or bank account information.

Are my card and personal details safe?

The purchase and member area of our site are secure; this means that once you access the “Checkout”, “My Account”, “Log in” or “Registration” pages, all your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all of your personal data from being read by anyone over the Internet.

Are prices inclusive of all taxes?

All our prices do not include tax. Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. The majority of countries do not charge customs duty on small packets dispatched by airmail, especially for relatively inexpensive items. For more information regarding your country's custom policies, please contact your local customs office.

- DELIVERY -

How much is shipping?

All orders over US$15 are eligible for FREE SHIPPING WORLDWIDE. Please select “Free Shipping” as your shipping method. Standard shipping only costs a flat rate of US$3 for orders under US$15. We also provide Express Shipping options. Please see our Shipping & Delivery page for more details.

What kind of free worldwide shipping do you offer?

Registered / Trackable Standard Delivery - please select “Free Shipping” as your shipping method.

Please note that registered delivery might not be available for P.O. Boxes, APO/DPO/FPO, or certain delivery addresses. Orders with such delivery addresses will be sent by regular airmail which is not trackable.

When will I receive my order?

This depends on the availability of the products you ordered. Please refer to the product availability on the individual product page. We aim to dispatch all in-stock items on the same or on the next working day, and delivered to you within 4-6 working days for capitals and large cities, 7-10 working days for other locations and 10-14 working days for more remote locations. However, please allow extra time for occasional custom inspections and postal delays. If you would like to receive the order sooner, please choose Express Shipping.

Do I need to be available to sign for my delivery?

A signature might be required upon delivery for certain orders, however anyone at the specified delivery address can sign for the goods. If no one will be able to sign for delivery at home, we suggest you to have your workplace as the shipping address if it is convenient. If no one is there to sign for the package when delivered, the carrier will be likely to leave a card informing of the attempted delivery, this card will also include instructions on how to obtain your parcel, e.g. collecting it from a local Post Office.

What happens to non-deliverable / refused and unclaimed orders?

If any order is returned, refused or unclaimed by the customer due to customer refusal, negligence or absence, or the provision of incorrect shipping information, we shall attempt to contact you. However, we reserve the right to recharge all shipping costs to enable us to resend the order, even if your original order was entitled to free shipping.

- ORDER PLACED -

What happens if I have purchased pre-ordered items?

If one or more of the items in the order are pre-ordered, we will dispatch the items that are available first. And the pre-ordered items will be dispatched once they become available at no extra cost. Therefore, you may receive several shipments to complete the fulfillment of your order.

What happens if the item I order is out of stock?

Occasionally it may happen that an item you have ordered is out of stock, either due to another customer buying it at the same time, or discrepancies in our warehouse. If this situation occurs we will let you know by email as soon as possible and give you a refund for this item.

Can I change or cancel my order?

Should you wish to change/cancel your order, you can do so by filling out our Contact Us form and select “Order placed: I want to change or cancel a recent order” as the Type of Inquiry, providing that your order has not already been processed. You can view the status of your order in My Account. It will no longer be possible to change or cancel your order if the order status has been changed to “Pending Shipping”, “Partially Shipped” or “Shipped”.

What do these order statuses mean?

Pending Processing - Your order has been received and will be processed very soon.

Pending Shipping - Your order has been confirmed. It will be dispatched according to the availability of the items in the order.

Partially Shipped - Some items of your order has been dispatched, usually due to different availability of items or there are pre-ordered items in your order. You will be given a tracking number and a link to track your package online. And the rest of your order will be dispatched once they become available at no extra cost.

Shipped - Your complete order has been dispatched. You will be given a tracking number and a link to track your package online.

- ORDER RECEIVED -

I have received the wrong item, what do I do?

Every effort is made to dispatch your order correctly and promptly. However, if you receive an incorrect item, please contact us within 48 hours of receipt by filling out our Contact Us form selecting the Inquiry Type “Order received: missing or wrong items” with your order number. If possible, please attach a photo of the received item(s). 

You will then be given the relevant return address and an authorization number for returns by email after we've processed your request.

Incorrect item(s) delivered must be returned to us securely packaged and wrapped along with the returns authorization number. Unauthorized returns may be refused or disregarded.

Why have I have only received part of my order?

If you have not received all of your order it will be because the rest of your order was out of stock at the time of ordering, you would have received an email advising of this so please check your spam / junk mail folder. Please first check the Order Status through our website. If your order status is “Partially Shipped”, that means the rest of your order are awaiting fulfillment and will be delivered to you as soon as they are ready. You will also be notified by email whenever there is a change in the Order Status. If your order status is “Shipped” or “Completed”, and no emails have been sent to you by us regarding any changes in your order, please fill out our Contact Us form selecting the Inquiry Type “Order received: missing or wrong Items” with your order number and the missing items within 48 hours of receipt.

What if the item I have received is faulty?

If you receive a defective item, please contact us within 48 hours of receipt by filling out our Contact Us form selecting the Inquiry Type “Order received: defective items” with your order number and the defective items listed. If possible, please attach a photo to indicate what is wrong with the received item.

You will then be given the relevant return address and an authorization number for returns by email after we've processed your request. Defective item(s) delivered must be returned to us securely packaged and wrapped along with the returns authorization number. Unauthorized returns may be refused or disregarded. After we receive the product, we will examine and test the defect of the item(s) if applicable. If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item may be shipped back to you.

- PRODUCT CARE -

How should I care for my fashion jewelry?

Here are some tips:

Dos & Don’ts

  • Avoid direct contact with water, soap, perfume and other chemicals. Make up products, perfume & hairspray can dull the finish of your jewelry. Put your jewelry on after you have sprayed perfumes and hairspray. The rule is to always put your jewelry on last as a finishing touch after getting ready.
  • Do not wear your jewelry when doing sports, household tasks or activities that will cause excessive sweating. Some people perspire more than others, this can cause the plating to fade faster.
  • Do not wear your jewelry in the swimming pool, jacuzzi, sauna, steam room or while taking a shower or a bath.
  • Do not sleep with your jewelry on. Night sweat and the extra rubbing will wear off the finish of your jewelry.
  • Avoid dropping jewelry pieces on hard surfaces to avoid any breakage.

 

Storage

  • Store your jewelry in individual plastic jewelry bags or pouches to avoid extensive air exposure and humidity.
  • Store your jewelry in a cool and dry place. Keep away from all sources of heat such as radiators.
  • Do not leave your jewelry in the bathroom. If the jewelry gets wet, thoroughly dry it before putting it away. Do not store the jewelry in a bag or pouch if it is wet. Protect them from humidity and the jewelry will last longer.
  • Do not keep jewelry with different plating (e.g. gold plating, silver plating) together. Different metals will cause each other to tarnish, fade or turn. Store them in separate plastic jewelry bags or pouches.
  • Jewelry pieces with glass or crystal should be kept between layers of cotton to avoid breakage as they are very delicate.

Cleaning

  • Clean often to remove sweat and dirt that will cause them to fade. You may use a damp (not wet) cloth and dry it fully before storage.
  • Polish your jewelry with a jewelry cleaning cloth.
  • Do not clean with chemical products. Chemicals will fade the plating.

Follow these tips and your jewelry will last longer.

Please note that fashion jewelry is an affordable alternative to fine jewelry and is plated with different finishes like gold, silver or copper to protect them from damage. Although our fashion jewelry pieces have been designed and created to meet the highest standards of quality, they are not fine metal jewelry and will tarnish over time and wear. Contact with water, sweat and chemicals will speed up the oxidation process. Therefore, to ensure a longer life span for your jewelry pieces, please handle them with care.

- RETURNS -

What is your returns policy?

Due to hygiene reasons, goods returned must be unopened, unused and in re-saleable condition with labels attached and all original packing in tact. In order to return goods you must first contact us within 7 days of receipt by submitting a return request here. Please let us know if you would like a replacement or a refund for the returns. You will then be given the relevant return address and an authorization number for returns by email after we've processed your request. Please ensure your returns authorization number is clearly marked on the package. Unauthorized returns may be refused or disregarded. We'll notify you via e-mail of your refund once we've received and processed the returned item.

What is your refunds policy?

We guarantee to refund any unopened and unused item(s) that you are not completely happy with when you return it to us by post within 7 days of delivery. You must first contact us by submitting a return request here to obtain the relevant return address and an returns authorization number to mark on your returns package. You may return most unopened item(s) with labels attached and all original packing in tact for a refund.

We will refund the purchased price of the item(s) excluding postage and packaging costs. All refunds will be credited to you by your original method of payment.

Please note that we cannot replace or refund any opened or used item(s). Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Unfortunately we are not able to replace or refund special offer item(s) unless defective.

You should expect to receive your refund within four weeks of returning the package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

- DISCOUNTS -

Do you offer any discounts?

Facebook fan discounts

Like us on Facebook and check out our latest fan offers!

Newsletter discounts

Subscribe to our newsletter to receive special offers, exclusive coupon codes, product news and more! You may use the email sign up box at the bottom of each page on our website.

- CONTACT -

How can I contact LittleBisous.com?

We’re here to help and we aim to reply all inquiries within 24 working hours. Please fill in our Contact Us form and one of our Customer Care Representatives will get back to you as soon as possible. To help us direct you to the right team, please choose the most relevant type of inquiry from the drop-down list and give us as much information as possible in the description box.


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